THE ITV VILLAGE - TERMS AND CONDITIONS OF USE
The information below tells you how you may use the website www.theitvvillage.com (referred to as the “Site”) and how you may participate in The ITV Village Community panel (referred to as “Panel”). Please read these terms and conditions (the "Terms") carefully before using the Site and participating in the Panel.
By using the Site and by registering as a member of the Panel, you agree to be legally bound by the version of these Terms in force at that time. If you do not agree with any of our Terms, then you should not register or use our Site.
Please note that we may update and amend these Terms from time to time and the current version of these terms will be posted on the Site. It is your responsibility to ensure you review these Terms regularly to familiarise yourself with any changes. Your use of the Site and participation in the Panel following any such changes will constitute your acceptance of the revised Terms.
These terms were last updated on 31st January 2023.
The Panel and the Site are administered and managed by STRAT7 Researchbods, a division of STRAT7 Limited registered in England under company number 07642707 whose registered office is at 11 Soho Street, London, W1D 3AD. Reference to “we, us, or our” are references to STRAT7 Researchbods.
We administer and manage the Panel and the Site on behalf of ITV Broadcasting Limited, a company registered in England under company number 955957 whose registered office is at The London Television Centre, Upper Ground, London, SE1 9LT (“ITV”). ITV owns all rights and interests in the Panel and the Site.
References to "you" or "your" mean you as a member of the Panel and user of the Site.
Membership in the Panel is free and is open to individuals only (not corporations or other business entities). Only one registration per person is permitted.
Please note that the Panel is made up of two distinct groups, namely a ‘General’ group and a ‘Youth’ group (each a “Group”). Access to each Group is based on the registrants’ date of birth. The ‘General’ Group will be accessible by registrants who are 25 years of age or over, and the ‘Youth’ Group will be accessible by registrants who are between 16 and 24 years of age.
If you are under 18 years of age:
In order to register as a member of the Panel, you will be asked to provide your name (forename and surname), your personal email address and your date of birth. You promise that all information and details provided are true, accurate and up to date in all respects and at all times.
You will also be asked to create a unique user name and password. You are responsible for all activity that occurs under your user name and password. You must keep your password confidential and you must not disclose it to any third party. We will not be responsible where your password is used by someone else. You should notify us immediately of any unauthorised use of your user name or password and any breach of security as soon as you become aware of it. We have the right to disable any user name or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
Please read our Privacy Notice and our Cookies Notice posted on this Site, which contain important information about how we use any personal information about you that we receive through your registration and participation in the Panel, and use of the Site. By using the Site and registering as a member of the Panel, you also acknowledge and agree that we may disclose any personal information you provide to ITV.
If there is any inconsistency between these Terms and the terms of our Privacy Notice and Cookies Notice, the Privacy Notice and Cookie Notice will prevail to the extent of such inconsistency.
To manage and administer the Panel and the Site and to allow us fulfil our obligations to you under these Terms, we may communicate with you by email or by posting notices on the Site. You agree to receive communications from us electronically in this way, and that electronic communications will satisfy any legal requirement for communications to be in writing.
By using the Site and participating in the Panel, you agree that you will only do so for your own personal, non-commercial use.
You further agree that you will not:
You agree to compensate us in respect of any damages or losses suffered by us as a result of any claim made by a third party relating to (a) your use of the Site in breach of these Terms (or any other applicable terms), or (b) your violation of any applicable law or regulation when using the Site.
You promise to us that you are authorised to agree to these Terms and any other terms that apply to the use of our Site (including but not limited to our Privacy Notice and Cookie Notice and/or any specific usage rules that may be posted in relation to any content or material that you access via the Site, the Panel and/or any third party terms).
The Site may incorporate certain content that is generated by members of the Panel (including you) ("User Generated Content"). You acknowledge and agree that:
Consequently, we do not accept any responsibility or liability for User Generated Content or any actions or omissions that you may take in reliance on it.
If you wish to submit any contribution to the Site or upload any content such as any text (including, for instance, on any chat rooms or forums or on any classified pages), photographs, graphics, video or audio to the Site ("Submission"), you agree that any Submission you make must not contain:
By making a Submission, you grant us a royalty-free, perpetual, irrevocable, non-exclusive worldwide license to use, copy, edit, adapt, publish, translate, create derivative works from, make available, communicate and distribute that material (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed. To the extent permitted by law, you waive your moral rights (e.g. the right to be identified as author or to object to derogatory treatment) in any Submission you make.
You further agree that you will not endanger yourself or others, or take any unnecessary risks in order to produce or make your Submission.
You may terminate your membership at any time by unsubscribing from the Panel. This can be done by going directly to your ‘Profile’ page. Here you can update your membership information or delete your account entirely. Alternatively, you can click the unsubscribe link in any email correspondence you receive from us or send your unsubscribe request to us at hello@theitvvillage.com.
If you unsubscribe from your Panel membership, your profile information will be removed, you will be unable to access the Site and you will no longer receive emails from us. In addition, you will forfeit any incentives or rewards that have not been administered at the time you opt out.
The termination will take effect up as soon as reasonably practicable following receipt of the unsubscribe notice, and in any event within 5 business days thereafter.
We may close the Panel when the research programme ends or is cancelled. We will inform all Panel members by email of the Panel being closed, at which point your access to it will cease.
We also reserve the right to suspend or terminate your Panel membership, or your ability to access to the Site immediately and without notice at any time, at our sole and absolute discretion. This may be because, for example, we consider that you have breached these Terms or any other applicable terms.
The Site and the Panel are provided on an 'as is' and 'as available' basis. We cannot promise that the Panel or the Site will be free from errors or omissions, nor that they will be available uninterrupted and in a fully operating condition, or free from viruses or other harmful components. We make no guarantee that all or any features of the Site or the Panel will work on any particular device.
Any content or other materials included in the Site do not, and are not intended to, amount to advice on which you should rely. Consequently, we do not accept any responsibility or liability for any actions or omissions that you may take in reliance on such content or materials.
By using the Site and participating in the Panel, you agree to release ITV from any and all liability whatsoever arising in any way from your use, misuse or inability to use the Site or the Panel.
To the maximum extent permitted by law, neither we nor ITV will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use, misuse, or inability to use the Site or participation in the Panel, including without limitation, any direct, indirect, incidental, special or consequential damages, expenses or losses of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss.
Nothing in these Terms will:
Nothing contained in these Terms grants you a license or a right to use any copyright, trade marks, design rights, patents or other intellectual property right owned or controlled by us, companies in the ITV group, our respective partners or any third party, except to the limited extent necessary to access and use the Site and the Panel.
These terms do not create any rights that are enforceable by any person who is not a party to these Terms, with the exception of ITV who may enforce these Terms as if it was a party thereto.
If we decide not to exercise or enforce a right that we have against you (e.g. as a result of you breaching these Terms), this does not prevent us from doing so at a later date.
If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable then that invalid or unenforceable part will be deemed deleted from these Terms, such invalidity or unenforceability will not affect the other provisions of these Terms and they will remain in full force and effect.
These Terms are available in English only and are governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.
Any member of the Panel can report an abusive comment using the ‘Report’ button on the Site. The ‘Report’ button is positioned next to every individual comment made by every individual member. Members can also report abuse directly by sending an email to hello@theitvvillage.com.
If you have any questions, concerns or complaints about these Terms, the Panel or the Site, then you can email us at hello@theitvvillage.com or write to us at STRAT7 Researchbods, 11 Soho Street, London, W1D 3AD.
The following terms and conditions apply to all prize draws promoted by the Promoter on www.theitvvillage.com (the “Site”).
The Promoter is STRAT7 Researchbods, a division of STRAT7 Limited, registered in England under company number 07642707 with a registered office at 11 Soho Street, London, W1D 3AD. The Promoter is responsible for managing and administering the prize draws on behalf of ITV Broadcasting Limited, a company registered in England under company number 955957 whose registered office is at The London Television Centre, Upper Ground, London, SE1 9LT (“ITV”).
These general prize draw terms and conditions apply in addition to any specific terms and conditions which may be posted in connection with the prize draw on the Site and/or otherwise communicated to you by the Promoter (“Specific Terms”). Together these prize draw terms and conditions and the Specific Terms shall be referred to as the “Terms and Conditions”. To the extent that there is any inconsistency between these general prize draw terms and conditions and the Specific Terms, the Specific Terms will prevail.
By taking part in a prize draw, you accept and agree to the Terms and Conditions. If you do not agree with any of the Terms and Conditions then you should not participate.
The Terms and Conditions may be amended at any time without prior notice. Any changes will be posted on the Site. It is your responsibility to ensure you review the current Terms and Conditions.
These general prize draw terms and conditions were last updated on 14th November 2016.
Entrants must be residents of the United Kingdom, Isle of Man or Channel Islands and must be aged 16 years or over at the time of entry, unless specified otherwise. Entrants under 18 years of age, must have their parent's or guardian's permission before taking part in a prize draw.
Employees and members of their immediate families (including any live-in partner) of the Promoter, companies within the ITV group of companies and/or those associated with the operation or promotion of the prize draw, including without limitation the provider of the prize, are ineligible to enter. Any such entries are invalid.
The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. The Promoter may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.
The opening date and closing date and time for entries will be as indicated in the Specific Terms.
To enter a prize draw, entrants must follow the instructions provided by the Promoter, including without limitation those as specified in the Specific Terms. Please note that entrants may be automatically entered into a prize draw when they complete any of the eligible research tasks (eg. surveys, polls or forum discussions) the Promoter invites them to participate in, if so indicated in the Specific Terms posted on the Site or otherwise communicated by the Promoter (eg. as part of the invitation to participate in the research task).
Any entries received before the prize draw opens or after the closing date and time will not be counted.
Any entries which are are incomplete, without all the required information, incomprehensible, incorrectly submitted, lost, damaged in any way, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the Terms and Conditions, are invalid and will be discounted.
In the event of any fault, mistake, misunderstanding or dispute concerning the entries or the operation of any part of the prize draw, the decision of the Promoter shall be final.
Where entrants are required to submit a contribution to the Site or upload any content as part of their entry such as any text (including, for instance, on any forums or on any classified pages), photographs, graphics, video or audio to the Site, entrants also agree to the Site’s Terms and Conditions of Use.
The prize for each prize draw is as specified in the Specific Terms posted on the Site or otherwise communicated by the Promoter (eg. as part of an invitation to participate in a research task). Unless otherwise stated in the Specific Terms, each entrant is limited to winning one prize per prize draw. Each prize is subject to availability and to winner confirmation, i.e. the Promoter has managed to contact the winner and confirm eligibility.
Where the prize is a voucher (which may be provided in the form of a unique voucher code or otherwise), such voucher may only be redeemed by the prize winner and will be made payable in pounds sterling. Such voucher cannot be made payable to any third party. Use of such voucher may also be subject to the terms and conditions of the issuer of the voucher (eg. Amazon, Debenhams, House of Fraser, iTunes, John Lewis, M&S, TKMaxx or Waterstones). The Promoter, prize provider(s) and/or the issuer of the voucher reserve the right to refuse to accept vouchers which are deemed to have been tampered with, defaced, duplicated, damaged or which otherwise are suspected to be affected by fraud or which have been lost or stolen following delivery.
No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable. However, the Promoter reserves the right to change the prize or any part of the prize to an alternative of equal or greater value for any reason in its sole discretion, including without limitation due to circumstances beyond its control or if any part of the prize becomes unavailable. If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing and the Promoter will be able to retain or dispose of the prize (or part of the prize) at its own discretion.
The Promoter may refuse to provide a prize, or seek its recovery, in the event of non-entitlement under the Terms and Conditions or an entrant's breach of the Terms and Conditions, fraud or dishonesty.
The Promoter or prize provider(s) endeavour to deliver the prize to the winner within twenty-eight (28) days from the date of winner confirmation, unless stated otherwise in the Specific Terms. The Promoter or prize provider(s) will not be liable where a prize has been lost or stolen following delivery and such prize will not be replaced.
The number of prize winners for each prize draw is as specified in the Specific Terms posted on the Site or otherwise communicated by the Promoter (eg. as part of an invitation to participate in a research task).
Prize draws will take place within one week of the closing date and time for entry, unless otherwise specified in the Specific Terms.
Unless stated otherwise in the Specific Terms, the prize winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation.
Unless otherwise stated in the Specific Terms, the winner will be contacted by email within one week after the draw date, unless otherwise indicated in the Specific Terms.
If the winner fails to respond to the notification email within 30 days of the email being sent, or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the Terms and Conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
The winner is required to comply with all instructions and requirements as may be provided by the Promoter, prize provider(s) and/or their agents to receive and/or take up the prize. The Promoter will not be liable to the winner or any other persons where they fail to comply with such instructions and/or requirements, and such failure may result in forfeiture of the prize (without liability to the entrant).
The Promoter is committed to operating prize draws fairly and to preventing abuse of its systems, as well as those of its agents and sub-contractors.
For this reason, the Promoter reserves the right to disqualify and/or discount entries if it has reasonable grounds to suspect, at its sole discretion, having regard to all the circumstances and information available at the relevant time, any of the following:
The Promoter does not accept responsibility in the event that any entry is lost, delayed or not properly received, registered or recorded or for any undelivered prize draw entries or for any disruption, delay or misdirection of such entries.
The Promoter can not promise that the services relating to a prize draw will be free from errors or omissions, nor that they will be available uninterrupted and in a fully operating condition. These services may be suspended temporarily and without notice in the case of any problem with any system, server, software, or for any technical malfunction or failure, maintenance or repair or for reasons reasonably beyond the control of the Promoter.
The Promoter does not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an entrant howsoever arising from participating in a prize draw or from accepting any prize, whether due to any error, omission by the Promoter, or its employees, agents or others or by any other cause.
The Promoter reserves the right to amend any element of a prize draw for reasons beyond its reasonable control. The Promoter and/or ITV are not responsible for any loss or damage caused to you as a result of any such occurrence.
Nothing in the Terms and Conditions restricts your statutory rights as a consumer. For more details on these statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.
Nothing in the Terms and Conditions shall exclude or limit the Promoter’s liability for death or personal injury caused by its staff or suppliers’ negligence or for fraud or for any other liability which cannot be limited or excluded by law or regulation.
ITV is not responsible for the administration of any prize draws, the fulfillment of any prizes, or compliance with the Terms and Conditions by the Promoter. By participating in any prize draw, entrants release ITV from any liability arising out of any such prize draw.
Information and data ("personal data") which is provided by you when you enter a prize draw will be held by the Promoter, and may be used by the Promoter, ITV, and their respective service providers, suppliers and contractors for the purposes of administering and fulfilling the prize draw. Entrants agree that this includes without limitation that the Promoter may contact them if there is an issue with the prize draw. Further details of how any personal data will be used are set out below and in the Privacy Notice and entrants agree to this use of their personal data when they participate in the Promoter’s prize draws.
The Promoter and/or the prize provider may send personal data of entrants to third parties outside the European Economic Area for the purposes of administering the prize draw, and by entering, entrants agree to such transfer for these purposes.
If you are the winner of a prize draw, you agree that the Promoter may post your username on the Site or via newsletter to the Panel members.
The Terms and Conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England and they irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
You can email us with any questions, concerns or complaints at hello@theitvvillage.com or write to us at STRAT7 Researchbods, 11 Soho Street, London, W1D 3AD.